Frequently Asked Questions

What are your shipping rates?

We offer FLAT RATE SHIPPING on all orders. No extra charge for multiple items!

Due to the 2018 USPS rate changes, our shipping rates have also changed.

$3.50 for all US Addresses
$9.50 for Canadian Addresses
$13.50 for all other International Countries

Due to the rate changes ALL orders are shipped with tracking information, both for US & International orders.

How long will my order take?

Orders are processed in 2-3 weeks, if not sooner. All orders are worked in the order they are received; no matter their size, value or if you are a returning customer. All items are printed and cut in order to fill your order. The shop is not a ready to ship shop. I do all of the design work, printing and cutting and sometimes have help from my daughter with packaging. All of this takes time, and time away from my family, which is why my processing times are what they are. If you have any questions or concerns about your item(s) please feel free to email us at customersesrvice [!at] plannerandpaper.com

Please be respectful of the team and I, as well as our time when making shop inquiries. Shipping times are stated on the front of the website, at checkout as well as your receipt on Etsy.

Do you have discount codes?

I do offer a discount on all new releases, during the Thrifty Thursday, Weekly Wednesday and $2 Tuesday sales.

The Design Team all have discount codes that can be used at any time. Their codes are not valid along with a sale. The shop will only give you the better discount, which is typically the sale that is set in the shop.

Who’s on the Design Team?

The Design Team are very active in the Facebook Fan Group, but you can also find them on Instagram. Their usernames are below, give them a follow for inspiration and sneak peeks.

Keri – @StevieDPlans

Jenn – @JennS_90

Mo – @bingeplanner

Josie – @josieeplans

Alexa – @TypeAforAlexa

Sarah – @planner_girl13

Kelly – @kelsellers.19

Are the Monthly Planner Basics Kits a Subscription, or do I have to purchase each month?

Unfortunately, at this time, the Monthly Planner Basics Kits are not a subscription based product. Since I was soley Etsy based when I opened the shop, Etsy does not allow for a subscription/reoccurring billing to happen via the Etsy website.

Which is why I have made the move to plannerandpaper.com . We are currently working on setting up a subscription process for the shop and that will be available in the near future!

What is a “Practically Perfect” Product?

The PRACTICALLY PERFECT Category in the menu is for “misfit” items. A Practically Perfect Product is one that is practical to use but has a few imperfections.

There are several reasons as to why a product could be deemed Practically Perfect such as a slight cutting imperfection, print colors being off and/or may not contain the complete set of stickers pictured.

These are reduced to a 50% off price due to their imperfections.

ALL SALES ON A PRACTICALLY PERFECT PRODUCT ARE FINAL.

I have an item in my cart that was on clearance, I no longer see it listed in the shop, will it be relisted?

Unfortunately, no. These are last chance items and are some times marked down over 60% of their original price.

Once the quantity hits 0 the item will not be re-listed in the shop.