Frequently Asked Questions

Due to the USPS shipping rate changes in January, 2019 all orders are now shipped based upon the weight of your order. We only charge what USPS charges us to ship your order. All orders 1 lb +

Priority Mail is an option if you should choose to upgrade your shipping.

  • Selecting Priority Mail does not expedite your orders processing time. It just ensures your order arrives within 2-3 days after being sent.

Any order $35+, after discounts & US Only, will ship via first class mail for free. 

  • Just select “free shipping” during the checkout process.

Orders are processed in 5-10 business days.  All orders are processed in batches by the date they are received. This allows for the time it will take me to print and cut your order before shipping. If there is an unforeseen delay, I will contact you regarding your order.

Once you receive your shipping notification, your order will take another 3-5 days* (approximately) to arrive.

* Once I have delivered your package to the Post Office, unfortunately it is no longer in my control as to what happens from that point on. If you do not receive updates on your package, or it seems to be lost in transit, please contact your local Post Office first as they will be able to help you possibly locate the item. If you do not receive your package or they tell you they cannot locate the item, please contact customerservice@plannerandpaper.com

Orders are processed in 5-10 business days. Shipping days are scheduled for Tuesday’s & Friday’s. These are the dedicated days that we spend packaging, labeling and taking orders to the Post Office for shipping.

Once you receive your shipping notification, your order will take another 3-5 days* (approximately) to arrive.

* Once I have delivered your package to the Post Office, unfortunately it is no longer in my control as to what happens from that point on. If you do not receive updates on your package, or it seems to be lost in transit, please contact your local Post Office first as they will be able to help you possibly locate the item. If you do not receive your package or they tell you they cannot locate the item, please contact customerservice@plannerandpaper.com

If there is a problem with your order, a custom request or you need to get in touch with me, please email me at customerservice@plannerandpaper.com

I do not always receive FaceBook or Instagram messages; either personal or via the business FaceBook page, so this is the best way to ensure I see your message.

We typically respond as soon as possible when we receive a message from a customer. Most times responses typically happen within an hour or two withing the receipt of an email.  If you have sent a message during the weekend you will have a response on Monday.

We do ask that you allow 24 hours after your email/message for a response during the work week.

 

At this time we are not currently taking custom product requests.

We do however love feedback from our customers and would love to hear from you if you have a product request or suggestion. Please email customerservice@plannerandpaper.com or join our Fan Group over Facebook.

Unfortunately, the website does not allow sales and coupon codes to be combined. Only one discount can be used at check out.

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