Frequently Asked Questions

What are your current office hours?

Current Office Hours:
8am – 4pm Monday – Thursday
8am -12pm Friday
Closed Saturday & Sunday

I just emailed, how long will it take to receive a response?

All emails are typically responded to within 24 hours, with exceptions for times when we are out of the office. All emails sent after 3pm EST will be responded to during the next day and if you send me an email over the weekend I will not respond until Monday. If you have shop/order concern, please do not use social media private messages – to my personal account or business accounts – as a way to get in touch with me as I will not respond. All shop communications can be done via Etsy or email customerservice [!at] plannerandpaper.com

How long will my order take?

Orders are processed in 5-10 business days, if not sooner. Business days means M-F, and does not include holidays. All orders are worked in the order they are received; no matter their size, value or if you are a returning customer. We are currently converting the shop to become a ready to ship  shop, please be patient if your order takes the full 10 days to ship. I do all of the design work, printing and cutting and sometimes have help from my daughter with packaging. All of this takes time, and time away from my family, which is why my processing times are what they are. If you have any questions or concerns about your item(s) please feel free to email us at customersesrvice [!at] plannerandpaper.com

Please be respectful of the team and I, as well as our time when making shop inquiries. Shipping times are stated on the front of the website.

What are your shipping rates?

We offer FLAT RATE SHIPPING on all orders. No extra charge for multiple items!

Due to the 2019 USPS rate changes, our shipping rates will also be changing.

As of right now they are the following:

$3.50 for all US Addresses
$9.50 for Canadian Addresses
$13.50 for all other International Countries

Due to the rate changes ALL orders are shipped with tracking information, both for US & International orders.

Do you have discount codes?

I do offer a discount on all new releases, during the Thrifty Thursday, Weekly Wednesday and $2 Tuesday sales.

The Design Team all have discount codes that can be used at any time. Their codes are not valid along with a sale. The shop will only give you the better discount, which is typically the sale that is set in the shop.

Who’s on the Design Team?

The Design Team are very active in the Facebook Fan Group, but you can also find them on Instagram. Their Instagram handles are below; be sure to give them a follow for inspiration and sneak peeks.

Keri (Team Lead) – @StevieDPlans

Jenn – @JennS_90

Mo – @bingeplanner

Josie – @josieeplans

Criss (Printables) – @stopnjot

Shelley (digital)- @harmonizingdigitalplannerpeace

Can I place a Custom Order?

I’m currently not accepting new custom orders at this time.

What is a “Practically Perfect” Product?

The PRACTICALLY PERFECT Category in the menu is for “misfit” items. A Practically Perfect Product is one that is practical to use but has a few imperfections.

There are several reasons as to why a product could be deemed Practically Perfect such as a slight cutting imperfection, print colors being off and/or may not contain the complete set of stickers pictured.

These are reduced to a 50% off price due to their imperfections.

ALL SALES ON A PRACTICALLY PERFECT PRODUCT ARE FINAL.

I have an item in my cart that was on clearance, I no longer see it listed in the shop, will it be relisted?

Unfortunately, no. These are last chance items and are some times marked down over 60% of their original price.

Once the quantity hits 0 the item will not be re-listed in the shop.

What is your Refund Policy?

You can find our complete Refund Policy HERE.